1. Acceptance of terms
By creating a Huddle account or otherwise using the service, you agree to these Terms of Service and our Privacy Policy. If you're using Huddle on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.
2. Accounts
You need an account to use most of Huddle. You must provide accurate information and keep it up to date. You're responsible for everything that happens under your account, so keep your password safe and enable multi-factor authentication where available. Notify us immediately if you suspect unauthorised access.
One person per account. Team and Business plans include multiple seats; sharing a single seat between multiple humans is a material breach of these terms.
3. Acceptable use
You agree not to use Huddle to:
- Break the law, or help anyone else do so;
- Harass, abuse, or threaten another person;
- Train or fine-tune a machine-learning model on code, documents, or content that isn't yours;
- Mine cryptocurrency, run distributed compute, or otherwise use the service for resource abuse unrelated to collaborative coding;
- Reverse-engineer, probe, or attack the service (except via our published responsible-disclosure programme);
- Circumvent rate limits, quotas, or account-based restrictions via automation or multiple accounts;
- Distribute malware, spyware, or similar hostile code;
- Infringe intellectual-property, privacy, or publicity rights.
We can suspend or terminate access for any of the above, and we may report serious violations to law enforcement.
4. BYOK keys and third-party models
Huddle is a BYOK service. When you add an API key for a model provider (Anthropic, OpenAI, Google, DeepSeek, etc.), you authorise us to use that key exclusively to make requests on your behalf to that provider, charged to your account with that provider.
Your use of third-party models is also subject to that provider's own terms. We are not responsible for the content the models generate, the accuracy of their output, or outages on the provider's side.
5. Payments and subscriptions
Paid plans are billed monthly or annually in advance via Stripe. Fees are exclusive of taxes unless stated. You can cancel at any time; cancellations take effect at the end of the current billing period, and we don't issue pro-rata refunds for partial periods except where required by law.
If a payment fails, we'll try again a few times and email you. Persistent failures result in plan downgrade to the free tier.
6. Your content and intellectual property
You own everything you create in Huddle. By uploading or syncing content to the service, you grant us a limited, worldwide, royalty-free licence to store, process, transmit, and display that content solely so we can provide the service to you and the people you share it with.
Huddle itself — our software, brand, and documentation — remains ours. You get a non-exclusive, non-transferable licence to use it while your account is in good standing.
7. Feedback
If you send us suggestions or ideas, we can use them without obligation. We won't use your name or claim you endorse the product without your permission.
8. Warranties — or rather, the absence of them
Huddle is provided "as is" and "as available", without warranties of any kind, express or implied. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.
We try very hard to keep the service up, secure, and accurate, but we don't guarantee it.
9. Limitation of liability
To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to Huddle is limited to the amount you paid us in the twelve months before the claim arose, or AUD 100 — whichever is greater.
We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.
Nothing in these terms excludes liability that cannot lawfully be excluded, including under the Australian Consumer Law.
10. Indemnity
You agree to indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, or your violation of law.
11. Termination
You can close your account at any time from account settings. We can suspend or terminate your account for material breach, legal reasons, or prolonged inactivity (with reasonable notice). On termination, we'll help you export your data within a reasonable period.
12. Governing law and disputes
These terms are governed by the laws of Queensland, Australia. You and Huddle agree to try in good faith to resolve disputes informally first. If that fails, the courts of Queensland have exclusive jurisdiction — except that either party may seek injunctive relief in any competent court to protect intellectual-property or confidential information.
13. Changes to these terms
We'll update these terms as Huddle evolves. For material changes, we'll email you and post a banner on the site at least 14 days before the change takes effect. Continued use after that date means you accept the new terms.
14. Contact
Questions? Write to legal@huddleide.com.